Shipping policy

Shipping Policy

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Orders are processed within [1–2] business days, Monday–Friday, excluding holidays.
Orders placed after [2:00 PM MT] or on weekends/holidays begin processing the next business day.
During product launches or peak seasons, please allow an extra business day.

Domestic (USA): Real-time rates are shown at checkout. Typical transit times:
- Standard: 3–7 business days
- Please call for overnight or expedited shipping.
Alaska, Hawaii, U.S. Territories & APO/FPO: Carrier-calculated rates and extended transit times may apply.
International: Duties/taxes are [DDU – collected by the destination country] unless stated otherwise. Transit times vary by destination and customs.

You’ll receive a shipping confirmation email with tracking when your order leaves our facility.
Tracking updates may take up to 24 hours to display after label creation.

Certain items (e.g., engines, transmissions, bumpers, axles) ship via LTL freight and may require a commercial address, liftgate service, or scheduling. We’ll contact you if your order qualifies.
Hazardous or restricted materials may have carrier limitations or ship separately.

If you need to change your shipping address, contact us at [service@tombstonediesel.com] immediately. Once an order is shipped, we’re unable to reroute it.
Packages returned to us as undeliverable (wrong address, refusal, unclaimed) will be refunded minus shipping costs, or reshipped for an additional shipping fee.

Damaged on delivery: Keep all packaging and take photos of the box, label, and product. Contact us within [7] days of delivery so we can start a claim and arrange a replacement/refund as applicable.
Marked “Delivered” but not received: Please wait 24–48 hours, check with neighbors/household, and contact the carrier. If still not found, email us and we’ll help file a claim.
Lost in transit: If tracking shows no movement for [7] business days beyond the expected window, contact us to initiate a carrier investigation.

For security, we may require a signature on deliveries over $[750] or for high-risk items.
All shipments are covered to the order value by the carrier or our insurer. Additional coverage may be available upon request before shipment.

If your order includes a preorder/backorder item, we will [hold the order and ship complete] or [split-ship available items first] (your choice—additional shipping may apply).
Estimated ship dates are provided on the product page and in your confirmation email.

International recipients are responsible for all import duties, taxes, and brokerage fees unless otherwise stated at checkout.
We cannot mark orders as gifts or undervalue shipments.

For your protection, orders may be subject to payment verification. We may contact you for additional information if needed.

Email [service@tombstonediesel.com] or call [720-389-8569] Monday–Friday, [8:30 AM–5:30 PM MT].